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I want to return a product or I have a complaint
If you have a problem with one or more products, fill out the return request from your account.
If you do not have an account with us, you can fill in the form here: https: //www.ambalajeflorionlin ...
We will process the information sent by you as soon as possible.
I can't find the bill
The invoice is always sent to your email address, if you left us one.
Please check the SPAM folder, if you still can't find it, please contact us.
The invoice is sent only when sending your package
How much is the shipping ?
The minimum order is 100 Lei.
In the country we deliver with DPD Courier:
20 lei for purchases up to 300 lei,
Free shipping on orders over 300 Lei
Delivered abroad?
Yes. Add the products to the cart and fill in the address and phone number of any country in the European Union. The system will add the shipping cost according to the country and the products in the cart. For detailed details check here https: //www.ambalajeflorionlin ...
The delivery time for any country in the European Union is between 4 and 7 working days calculated from the date of shipment.
External commands cannot be made in the RAMBURS system
How long does delivery take?
When your package leaves our headquarters, the Courier will notify you by text message that it has picked it up and will offer you an approximate delivery date.
The date depends on your locality and other related events.
How long does order processing take?
Processing time may differ. You just have to wait.
Example:
The order was placed on weekends or outside business hours.
The order is in a period with increased order flow (February, March)
No worries: We will notify you by email and sms when they leave us.
I didn't receive the package, what am I doing?
Do not forget. You have the tracking number of your package by email and sms, or only by sms if you have not left us an email address.
If the package left us, at this moment you have better control over it than we do.
The DPD agent can provide you with more accurate and faster information than our sales agent
I didn't receive the package, what am I doing?
Do not forget. You have the tracking number of your package by email and sms, or only by sms if you have not left us an email address.
If the package left us, at this moment you have better control over it than we do.
The DPD agent can provide you with more accurate and faster information than our sales agent
I want to modify / cancel an order. How do I do it?
If you have an account with us, you can cancel it yourself directly from your account next to the respective order. After which you can restore the order.
If you do not have an account with us, tell us the order number. An agent will immediately confirm or deny your cancellation / modification as the case may be
I want to place an order. How do I proceed?
Orders can only be made on our online store at https: //www.ambalajeflorionlin ... If you need help read here: https: //www.ambalajeflorionlin ...
I placed an order. Has it arrived ?!
Our system will confirm its receipt by text message.
If you do not have an sms on the phone number in the order, it means that the order has not reached us.
